Maintance
& Warranty

Conservation Tips

1. In day-to-day and transportation do not overload the furniture and do not drag them.

2. Never use the products as a support or ladder.

3. Do not jump over the product or sit on its arms or back.

4. Avoid contact of furniture with suntan lotions and repellents, as they may stain the product.

5. It is not recommended to use products that contain acids, caustic soda, alcohol, acetone, solvents, among others, in cleaning.

6. Even waterproofed, the fabrics of the pillows can absorb water, in case it occurs, place them in a dry and ventilated place, in upright position, to avoid the appearance of mold.

7. Clean daily, avoiding the accumulation of dust.

8. Wooden product, as it is a natural material, it may change its colour shade over time, check maintenance instructions.

9. Woods for external use, have a high density of fibers and, therefore, they are more susceptible to warping, cracks, and structural changes, especially when the product does not have periodic protective varnish maintenance.

10. It is not recommended to use the products in the shallowest part of the pools. Actions of chlorine and chemical agents found in water can damage products.

11. Do not use a high pressure jet for cleaning.

Maintenance Tips

Metal with Electrostatic Painting

1. For good product maintenance, just wash it with water, neutral soap and soft sponge, then dry with a dry, soft cloth.

2. Do not to keep painting submerged in water, it can peel and / or stain.

3. Never use abrasive products.

Wooden Products

1. For heavy cleaning, wash the product with water, neutral soap and soft sponge. Then dry with a dry, soft cloth.

2. Never use abrasive products.

3. It is necessary to carry out periodic maintenance according to the need of the furniture, according to the instructions below:
- Wash the furniture with water and neutral soap;
- Dry well;
- Sand the wood lightly with fine wood sandpaper;
- Lightly moisten a sponge with matt Sparlack varnish, or other protective varnish of your choice, preferably matte and apply it to the wood;
- Let dry, if necessary, apply a new layer.

Products in Fiber, Mesh (tela) or Nautical Rope

1. The fibers, meshes (telas) and nautical ropes are highly resistant to the time actions, however, for greater durability, protect your furniture with covers or remove them from direct exposure to the weather.

2. Small changes in color shade can occur with extended use and exposure to bad weather.

3. For cleaning, use neutral soap and a soft sponge, clean with light movements so as not to damage the weft and / or the fiber / mesh tela/ rope.

Acquatec, Polyester and Acrylic Fabrics

1. The external fabrics have waterproofing and UV protection for greater resistance, however, its external use for a long period is not advisable, it is recommended to protect the product from the weather after use.

2. Clean the fabric daily with a soft sponge and neutral soap, to avoid dirt accumulation and let it to dry in the open air.

3. Do not use steam iron, its excessive heat shrinks and can stain the fabric.

4. Periodically and for cleaning stains on the fabric, it is recommended to use professional assistance which must follow the instructions contained in this website.

Cushioned

1. The cushions are produced with foams of easy drainage, whenever wet, place it in an upright position to drain the water and facilitate drying.

2. Never leave them wet or store them without drying, to avoid the appearance of molds.

3. Avoid its external use for a long period of time, it is recommended to protect the product after using for greater longevity.

Concrete top

1. For cleaning, use a dry or damp cloth with only clean water. Do not rub the surface. The pieces receive semi-gloss resin that protects them from the weather.

2 Over time, the maintenance of the colorless matte resin finish for concrete will be necessary to avoid stains.

3. In case of a liquid accident, quickly remove and dry the area with a soft damp cloth or running water.

4. Do not use cleaning or chemical products for cleaning, as they damage the protective resin and / or the concrete.

Natural Stones

1. For cleaning, use a dry or damp cloth with only clean water. Do not rub the surface. Natural stones do not have resin protection and are permeable, therefore dark liquids can stain the piece.

2. In case of a liquid accident, quickly remove and dry the area with a soft damp cloth or running water. Do not use cleaning or chemical products to clean the stone.

Lamps

1. For cleaning, use a dry or damp cloth. Do not rub the surface. Wooden parts may need periodic maintenance, according to the information contained in this website.

2. It is advised the use of the lamps in covered areas, although all the structures are suitable for external use, the components of the electrical part may suffer from weather actions, requiring replacement during use.

Warranty Information

TS Plate Warranty

Highly resistant to humidity, it has a 3-year warranty for manufacturing defects. Discoloration over time can occur and in this case, it is not considered a manufacturing defect.

Electrostatic Paint Warranty

The painting has a 2-year warranty for manufacturing defects. For coastal areas with a high concentration of salt air, this warranty is limited to 1 year. Fading and / or misuse of the product are not covered by this warranty. See in this website how to keep your product with the original shade for a longer time.

Wooden Structure Warranty

Wood is a natural raw material, its characteristics in colors, veins and irregularities are unique, valued and maintained in each product, making it unique and not been considered a manufacturing defect. Products with wooden structure, have a 1 year warranty, valid for manufacturing defects which are not applied for slight warping, cracks and wood aging. Wood can change constantly over time due to temperature variation and humidity in the environment. It is important to follow the preventive maintenance described in this website, to increase the longevity of the product.

Nautical Rope Warranty

The ropes are highly resistant to tenacity and have a 3-year warranty for manufacturing defects. They may suffer discoloration when exposed to ultraviolet rays for a long period and this process is considered natural for the product, it is not classified as a manufacturing defect. To mantain their colors alive for longer, remove them from sun exposure when not using or cover the product, as well as wash with fresh water to prevent accumulation of salt air and rainwater.

Welding and Structure Warranty

The welds of the products offer a 5-year warranty and the structures for 2 years from the factory invoice for manufacturing defects. The warranty does not apply to misuse of the product.

Batyline Mesh TELA Warranty

2-year warranty for the Batyline TELA - Serge Ferrari (www.sergeferrari.com), valid for manufacturing defects and not applied for misuse of the product and discoloration over time.

Natural Stone, Tops Warranty

Warranty for manufacturing defects identified upon product receipt. Does not include stains, cracks and broken, occurred by the use.

Lamp Warranty

The warranty is 6 months for manufacturing defects in the structural part, wefts and wood. For the electrical part, the warranty is 3 months and does not apply to the external use of the products.

Fabric Warranty

The total fabric warranty is applied only to manufacturing defects identified upon receipt and the specified warranty for these products is applied as it follows.

TC code fabrics, have a 90-day warranty for normal use conditions, not applicable to external use and misuse. The warranty involves manufacturing defects and does not apply to natural fading, molds, stains, grimy, among others.

TSA code fabrics, have a 90-day warranty for normal use conditions, not applicable to external use and misuse. The warranty involves manufacturing defects and does not apply natural fading, molds, grimy, among others.

PO, Q1 code fabrics have 6 months warranty for normal use conditions, not applicable to external use and misuse. The warranty involves manufacturing defects and does not apply to natural fading, molds, grime, among others.

Polyethylene Fiber Warranty

The wefts are made manually, an art that add value to the product, which has the characteristic of each craftsman. The fibers have a 3-year warranty for imperfections and manufacturing defects. Natural fading over time is not considered a manufacturing defect. There may be variations in the wefts due to the artisanal process, they are not considered defects and in the case of problems in the craft, the warranty is 6 months.

Carpet Warranty

The warranty for manufacturing defects is 90 days from the date of purchase, indicated in the invoice. The warranty involves manufacturing defects and does not apply to natural fading, molds, grimy, stains, among others.

Note

All warranty terms are for home use. The legal warranty is 3 months and an extended warranty is a differential of our products, valid from the issuance date of the factory invoice. C

Corporate

For corporate use, hotels, resorts, condominiums and similars, the guarantee applied to structures / welds is 2 years and 1 year for the others, except for fabrics. The fabrics, in this case, have a 3-month warranty for manufacturing defects, not valid for misuse, fading, stains and mold.

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